There are several reasons why customers don't complete their order on your online store, one major reason is that payment gateway setup for your online store may be experiencing issues processing customer payments. If your customer is unable to complete their order as a result of your store payment gateway, the order is saved as "Incomplete" order and shown on your Invotide store admin panel dashboard.



Incomplete orders can be a pain to your business as it means that you're losing sales and this can have a negative effect on your customers. This is why we launched the abandoned carts module to enable merchants easily manage incomplete orders and increase sales. Using the abandoned carts module, you can track incomplete orders, contact customers and also setup automated reminder emails that will be sent to customers to complete their order on your online store.

To learn more about the abandoned carts module, we have put together video guides which you can access below.

How To Setup Abandoned Carts Module - https://clients.invotide.com/knowledgebase.php?action=displayarticle&id=562

How To Automate Abandoned Cart Reminder Email Using Cron Job - https://clients.invotide.com/knowledgebase.php?action=displayarticle&id=581

If your store payment gateway is experiencing issue processing payments, chances are that your customers may still not be able to complete their order even after you've reached out to them. We recommend that you change your store payment method temporarily and see if that resolves the issue. To learn more on how to setup payment methods, click the link below.

https://clients.invotide.com/knowledgebase.php?action=displayarticle&id=373

Feel free to contact us if you experience any issue by sending email to support@invotide.com or submit a ticket through your client account.

Tuesday, March 29, 2022





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